Cookies on our website
Cookies are small text files that may be placed on your computer when you visit a website. They are widely used to make websites work and to make them more efficient. Cookies also help website owners understand how you use the site so that they can make it easier to find what you’re looking for.
We use Google Analytics and Hotjar to understand how you use our website and to gather feedback, so we can improve it.
We use Google Analytics to collect information about how you use this website. We do this to help make sure the site is meeting your needs and to make improvements based on our findings.
Google Analytics stores information about:
- the pages you visit on our website
- the time you spend on each page
- how you got to the site
- what you click on while you’re visiting the site.
Google may retain user and event data for up to 14 months. We don’t collect or store your personal information (for example your name or address) so we can’t identify who you are. We don’t allow Google to use or share our analytics data.
Read Google's overview of privacy and safeguarding data and find out how you can opt out of being tracked by Google Analytics across all websites.
Google Analytics uses the following cookies on our website:
|Used to distinguish users.
|Used to distinguish users.
|Used to throttle request rate.
|Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
|30 seconds to 1 year
|Contains campaign related information for the user.
|Used to persist session state.
|Contains campaign related information.
We sometimes run studies using Hotjar, which is a tool that helps us understand how users interact with the website.
The technology gives us information such as how much time users spend on a page, and what they choose to click on so that we can see what’s working well and what isn’t. We use this information to make improvements to the site to help users find what they’re looking for as easily as possible. We also use Hotjar to get feedback from users.
- device type
- IP addresses (stored anonymously)
- screen size
- geographic location (country only)
- preferred language.
Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.
Hotjar uses the following cookies on our website:
|Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
|A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.
|Hotjar cookie that is set once a user interacts with an External Link Survey invitation modal. It is used to ensure that the same invite does not reappear if it has already been shown.
|Hotjar cookie that is set once a user completes a survey using the On-site Survey widget. It is used to ensure that the same survey does not reappear if it has already been filled in.
|Hotjar cookie that is set once a user minimizes an On-site Survey widget. It is used to ensure that the widget stays minimized when the user navigates through your site.
|Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show.
|Causes Hotjar to stop collecting data if a session becomes too large. This is determined automatically by a signal from the WebSocket server if the session size exceeds the limit.
|If present, this cookie will be set to '1' for the duration of a user's session, if Hotjar rejected the session from connecting to our WebSocket due to server overload. This cookie is only applied in extremely rare situations to prevent severe performance issues.
|A cookie that is set when a session or recording is reconnected to Hotjar servers after a break in connection.
|Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
|This should be found in Session storage (as opposed to cookies). This gets updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records).
|When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
|This cookie stores User Attributes which are sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool, but the cookie will be used regardless of whether a Feedback tool is present.
|This cookie is used to check if the Hotjar Tracking Script can use local storage. If it can, a value of 1 is set in this cookie. The data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
|This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's pageview limit.
|This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site's daily session limit.
|This cookie is used to detect the first pageview session of a user. This is a true or false flag set by the cookie.
|This is set to identify a new user’s first session. It stores a true or false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
|This stores information about the user viewport such as size and dimensions.
|This is added when a recording starts and is read when the recording module is initialized to see if the user is already in a recording in a particular session.
We use functional cookies so you can watch embedded videos on our website.
We embed YouTube videos so that you can watch them on our website. We use YouTube’s Privacy Enhanced Mode which means that YouTube will not store personally-identifiable cookie information when you watch their videos on our web pages.
YouTube uses the following cookies on our website:
|Stores information such as a user’s preferred page configuration and playback preferences like autoplay, shuffle content, and player size.
|After 8 months
|Used by YouTube to remember user input and associate a user’s actions.
|VISITOR INFO1 LIVE
|Used to remember your preferences and is also used to detect and resolve problems with the service.
|After 8 months
For more information visit the YouTube Privacy and Safety Centre.
We have enabled the DNT (do not track) parameter on all embedded Vimeo videos on our website, which stops the player from tracking any session data, including all cookies and analytics. This has the same effect as enabling a Do Not Track setting in your browser.
Strictly necessary cookies
These cookies are needed to make our website work. They allow us to remember your cookie preferences and update the content on our website.
Our cookie management solution
We use the following cookies on our website:
|Lets us know that you have saved your cookie preferences.
|Saves your cookie preferences.
|Allows us to reconfirm your cookie preferences whenever we change our cookie usage.
We use Squiz Matrix to manage the content on our website.
We use the following cookie to authenticate users:
|Used primarily to enable login functionality to enable our content editors to make changes to our website.
Changing your cookie settings
If you no longer want this website to use non-essential cookies when you visit, you can manage your cookie preferences using the button below. However, this may not necessarily remove any unexpired cookies we have set. You'll need to reload any open pages for the changes to fully take effect.
There are several ways you can manage or delete cookies depending on which browser you used when you visited our website. Find out how to manage cookies on popular browsers:
- clear, enable and manage cookies in Google Chrome
- delete cookies in Microsoft Edge
- manage cookies in Firefox
- Opera security and privacy
- manage cookies and website data in Apple Safari
- delete and manage cookies in Microsoft Internet Explorer.
To find information relating to other browsers, visit the browser developer's website.
Session cookies are only stored temporarily and expire once you close your browser.